Agents combine what they know (documents, policies, catalogs) with what they can do (lookups, bookings, tickets). Keeping those two concerns explicit helps B2C teams evolve assistants without surprise behavior.Documentation Index
Fetch the complete documentation index at: https://docs.mrassistant.ai/llms.txt
Use this file to discover all available pages before exploring further.
Knowledge
Ground answers in approved content: help articles, policy PDFs, product catalogs, or curated URLs. Refresh content on a schedule that matches how often your business changes.Tools
Tools are discrete actions the assistant may request. Good tools are small, idempotent when possible, and easy to monitor in production.Safety and quality
- Treat tool inputs as untrusted until validated by your services.
- Rate-limit downstream systems so viral traffic does not become an outage.
- Review transcripts regularly for unexpected tool use and user confusion.