Get Transcript

curl --request GET \
  --url https://api.example.com/agents/{agent_id}/transcripts/{session_id} \
  --header 'Authorization: Bearer <token>'

import requests

url = "https://api.example.com/agents/{agent_id}/transcripts/{session_id}"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://api.example.com/agents/{agent_id}/transcripts/{session_id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.example.com/agents/{agent_id}/transcripts/{session_id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.example.com/agents/{agent_id}/transcripts/{session_id}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://api.example.com/agents/{agent_id}/transcripts/{session_id}")
  .header("Authorization", "Bearer <token>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.example.com/agents/{agent_id}/transcripts/{session_id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "session_id": "<string>",
  "agent_id": "<string>",
  "agent_name": "<string>",
  "channel": "<string>",
  "start_time": "<string>",
  "status": "<string>",
  "messages": [
    {
      "lang": "en",
      "role": "user",
      "text": "I need help with my account",
      "timestamp": "2025-12-05T10:00:12Z"
    }
  ],
  "phone_number": "<string>",
  "caller_number": "<string>",
  "end_time": "<string>",
  "duration_seconds": 123,
  "summary": "<string>",
  "sentiment_score": 123,
  "language_detected": "<string>",
  "ai_summary": {
    "action_items": [
      "Send confirmation email"
    ],
    "call_type": "support",
    "key_moments": [
      "Agent offered a 10% credit which resolved the issue"
    ],
    "outcome": "resolved",
    "sentiment": {
      "agent_performance": "Agent handled the situation professionally",
      "customer_satisfaction": "Customer was satisfied with the resolution",
      "overall": "positive",
      "score": 0.7
    },
    "summary": "Customer called about a billing issue. Agent resolved it by applying a credit.",
    "topics": [
      "billing",
      "account credit"
    ]
  }
}

{
  "detail": [
    {
      "loc": [
        "<string>"
      ],
      "msg": "<string>",
      "type": "<string>",
      "input": "<unknown>",
      "ctx": {}
    }
  ]
}