Summarize Transcript

curl --request POST \
  --url https://api.example.com/agents/{agent_id}/transcripts/{session_id}/summarize \
  --header 'Authorization: Bearer <token>'

{
  "action_items": [
    "Send confirmation email"
  ],
  "call_type": "support",
  "key_moments": [
    "Agent offered a 10% credit which resolved the issue"
  ],
  "outcome": "resolved",
  "sentiment": {
    "agent_performance": "Agent handled the situation professionally",
    "customer_satisfaction": "Customer was satisfied with the resolution",
    "overall": "positive",
    "score": 0.7
  },
  "summary": "Customer called about a billing issue. Agent resolved it by applying a credit.",
  "topics": [
    "billing",
    "account credit"
  ]
}